Privacy Policy

This Privacy Policy outlines Keepers Lawn Care ("we", "our," or "the Company") practices with respect to information collected from users who access our website at [www.keeperslawncare.com] ("Site"), or otherwise share personal information with us (collectively: “Users").

 
Grounds for Data Collection

 
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and for providing you with our services. We also process information to protect our legitimate interests and to comply with legal and financial regulatory obligations to which we are subject.
 
When you use the Site or communicate with us by phone, SMS, or email, you consent to the collection, storage, use, disclosure, and other handling of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read this Privacy Policy and use it to make informed decisions.

 
What Information We Collect

 
We collect two types of information from Users:
 
1. Non-Personal Information
 
Unidentified and non-identifiable information pertaining to a User(s), which may be collected through your interaction with the Site or our services. Non-Personal Information does not reveal the identity of a User. It may include:
 
Aggregated usage information and analytics
 
Technical data transmitted by your device (e.g., browser type, operating system, device identifiers, language settings, access times)
 
Browsing activity (pages viewed, clicks, time on page, etc.)
 
2. Personal Information
 
Individually identifiable information, which may include:
 
Contact Information: Name, phone number, email address, and service address.
 
Service Information: Details such as property size, lawn care preferences, service schedules, or notes provided for service quality.
 
Payment Information: Information needed to process payments securely through trusted third-party providers (e.g., QuickBooks, Stripe). We do not store full payment card details.
 
Device Information: IP address, geolocation data, and other identifiers that may be linked with your activity on our Site.
 

How We Receive Information About You
 

We receive Personal Information from a variety of sources:
 
When you voluntarily provide personal details (e.g., submitting an online form, contacting us by phone or email, or verbally consenting to SMS messages).
 
When you use or access our Site or scheduling systems.
 
From trusted third-party vendors (such as analytics providers, marketing tools, or payment processors).

 
Messaging and Communication

 
At Keepers Lawn Care, we value your privacy and are committed to protecting your personal information.We use Copilot CRM, backed by Twilio, to collect and securely store information submitted through our contact forms.
 
We use RingCentral to contact you via SMS, email, and phone calls for scheduling, service updates, billing reminders, and customer support.
 
By submitting your phone number or email, you consent to being contacted for operational purposes.
Opt-Out: You can reply "STOP" to any SMS to opt out. You may also contact us at info@keeperslawncare.com to update or remove your information.
 

How We Use Information

 Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes
 
We may use your information for purposes such as:
 
Communicating with you (service updates, reminders, billing, technical notices).
 
Providing and improving our lawn care services.
 
Sending promotional materials (only if you have opted in).
 
Analyzing customer activity to improve scheduling and customer experience.
 
Complying with legal obligations.
 
We may also disclose information when required by law, to enforce our policies, to prevent fraud or security issues, or to protect the rights, property, or safety of the Company, our customers, or others.

 
User Rights

 
Depending on applicable law, you may have the right to request:
 
Confirmation of whether we process your data.
 
Access to your stored Personal Information.
 
Correction of inaccurate or incomplete information.
 
Deletion of your Personal Information.
 
Restriction or objection to certain processing activities.
 
A copy of your data in a structured, machine-readable format.
 
Requests may be subject to legal requirements and our legitimate business interests. To exercise these rights, please contact us at info@keeperslawncare.com.

 
Retention

 
We will retain your Personal Information as long as necessary to provide our services and comply with legal obligations. Once information is no longer needed, it will be securely deleted.
 

Cookies and Analytics
 
 
Our Site may use cookies and similar technologies to Enable website functionality.
 
Remember preferences for future visits.
 
Analyze Site usage via tools such as Google Analytics.
 
Cookies do not contain personally identifying information, but may be linked with other data you provide. You can manage cookie preferences in your browser settings, though disabling them may limit Site functionality.

 
Third-Party Information Collection

 
This Privacy Policy applies only to our practices. If you visit third-party websites or services (including payment portals or advertising platforms), their policies govern the use of your information.
 

How We Safeguard Your Information
 

We use industry-standard security measures to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of storage or transmission over the internet can be guaranteed 100% secure.

 
Minors

 
Our Site and services are not directed toward children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with Personal Information, please contact us immediately.
 

Updates to This Privacy Policy

 
We reserve the right to amend this Privacy Policy at any time. Material changes will be effective immediately upon posting to the Site, and the “Effective Date” will reflect the latest update. Continued use of our Site or services after updates constitutes acceptance of the revised Privacy Policy.

 
How to Contact Us

 
If you have any questions about this Privacy Policy or the way your information is handled, please contact us:
 
Keepers Lawn Care
Email: info@keeperslawncare.com
Phone: (865) 292-1863